1. What This Policy Covers
This Privacy Policy explains how Mergivo collects, uses, shares, and protects information when you visit our website, create an account, build stores, run ads, accept payments, request support, or use related services.
2. Information We Collect
- Account details, such as name, email address, login information, language, country, and support messages.
- Store information, such as store names, products, images, pages, settings, domains, checkout settings, marketing flows, and analytics.
- Payment and subscription records, such as plan, payment status, transaction references, billing metadata, and provider identifiers. We do not store full payment card numbers.
- Customer and order data processed for stores, such as contact details, shipping details, order activity, fulfillment information, and support context.
- Technical data, such as IP address, device/browser details, log data, cookies, analytics events, referral data, and security signals.
3. How We Use Information
- To provide accounts, dashboards, AI store building, product tools, payments, ads, domains, fulfillment features, and support.
- To process subscriptions, verify payments, prevent fraud, protect accounts, and enforce our terms.
- To operate analytics, onboarding, product improvements, troubleshooting, notifications, and customer support.
- To help merchants run campaigns, measure performance, and improve store conversion.
- To comply with legal, tax, accounting, security, dispute, and regulatory obligations.
4. Cookies, Analytics, and Advertising
We may use cookies, pixels, analytics tools, and similar technologies to keep you signed in, remember preferences, understand product usage, detect abuse, measure campaign results, and improve the website and dashboard. Third-party advertising or analytics providers may process data according to their own policies.
5. Sharing Information
We share information only when needed to operate Mergivo, such as with hosting providers, payment processors, email providers, analytics tools, advertising platforms, domain providers, support tools, fulfillment partners, security services, professional advisers, or authorities when legally required. We do not sell personal data.
6. Store Customer Data
When a merchant uses Mergivo to operate a store, Mergivo may process customer data on behalf of that merchant to support checkout, order handling, fulfillment, analytics, customer communication, and fraud prevention. Merchants are responsible for providing their own customer-facing notices where required.
7. Retention and Security
We keep information for as long as needed to provide the service, maintain records, prevent fraud, resolve disputes, comply with obligations, and protect the platform. We use technical and organizational measures designed to protect information, but no system is perfectly secure.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal data. Some data may need to be retained for legal, security, accounting, fraud prevention, or dispute reasons.
9. International Processing
Mergivo may process information in countries where we, our infrastructure, or service providers operate. We take steps intended to protect information when it is transferred or processed internationally.
10. Contact
For privacy questions or requests, contact [email protected].